Welcome to Ahlan Travel and Tour. To ensure a seamless experience for all our customers, we have established the following rules and regulations. By using our services, you agree to comply with the terms and conditions outlined below.
1. Booking and Payments
- All bookings must be made through our official website or authorized representatives.
- A valid payment method is required to confirm your booking.
- Full payment must be completed within the specified time frame. Failure to do so may result in the cancellation of your booking.
- Payments are non-refundable unless specified under our cancellation policy.
2. Cancellations and Refunds
- Cancellations made within the specified time limit may qualify for a refund, as per the cancellation policy of the selected package.
- Refunds will not be issued for cancellations made after the deadline or for no-shows.
- In the event of cancellations initiated by Ahlan Travel and Tour, a full refund will be provided or alternative arrangements will be offered.
3. Travel Documentation
- It is the traveler’s responsibility to ensure that all necessary travel documents (passports, visas, etc.) are valid and up-to-date prior to travel.
- Ahlan Travel and Tour is not responsible for any delays, fines, or denial of entry due to incorrect or expired documentation.
4. Health and Safety
- Travelers are responsible for understanding any health requirements for their destination, including vaccinations or medical precautions.
- It is advised to obtain travel insurance that covers health, accidents, and trip cancellations.
- Ahlan Travel and Tour cannot be held liable for any health-related issues during the trip.
5. Changes to Itineraries
- We reserve the right to modify itineraries, schedules, and accommodations if necessary due to unforeseen circumstances (e.g., weather, strikes, safety concerns).
- Any changes will be communicated in advance and suitable alternatives will be provided.
6. Code of Conduct
- Travelers are expected to behave responsibly and respectfully towards local cultures, customs, fellow travelers, and Ahlan Travel and Tour staff.
- Any damage to property or disturbance caused by travelers may result in removal from the tour without refund.
7. Liability
- Ahlan Travel and Tour is not liable for any personal injury, loss of belongings, or travel delays caused by third parties such as airlines, hotels, or transport companies.
- We do not accept responsibility for any unforeseen events such as natural disasters, pandemics, or political instability that may affect the trip.
8. Data Privacy
- We collect personal data necessary for the booking process and to improve our services.
- Personal data is handled in compliance with applicable privacy laws. We do not share personal information with third parties without consent unless required by law.
9. Complaints and Dispute Resolution
- Any complaints should be raised immediately during the trip to allow us the opportunity to resolve the issue.
- For post-trip complaints, please contact us within 30 days after your travel. We will work to address your concerns to the best of our ability.
10. Acceptance of Terms
- By booking a tour or travel package with Ahlan Travel and Tour, you acknowledge that you have read, understood, and agree to these rules and regulations.
- Ahlan Travel and Tour reserves the right to amend these rules at any time, with changes becoming effective upon publication on our website.
For further inquiries or clarification, please contact us at info@almatintravel.com.
Thank you for choosing Ahlan Travel and Tour. We look forward to making your journey memorable and enjoyable!